Technical Support

  • The district has an online help desk system to request technical assistance and track the status of outstanding issues.

    Your email username and password will log you into the system. When creating a trouble ticket, choose the category that best describes your problem. Please leave as much detail in the ticket as possible to ensure a speedy resolution to your issue.

    If possible, use your own computer to create the ticket, as this will record the IP address of your computer within the ticket. If that is not possible, you can create a ticket from any computer that has access to the Internet.

    You will receive email updates, or requests for more information, from the help desk system until your issue is resolved. To make additions to your helpdesk ticket, click the link in an e-mail update, login and add information as requested. 

    Once the technician assigned to your case has resolved the issue, you will receive a final email asking if your issue has been resolved to your satisfaction. Please respond to this email with “Yes” to completely close your ticket, or “No” if you require more assistance.

    If you need a more immediate response, please contact your building's lab manager (LM) directly, as listed below:
    For emergency assistance, or if your building LM is unavailable, you can contact the Help Desk at 836-8411.

    • Washington - Maria Romero

    • Pioneer - Stacy Zavala

    • Chief Kamiakin - Deanna Vanwingerden

    • Harrison - Jessica Caballero

    • Sunnyside High School - Kathy Paulus & Rich Perry

    • Sierra Vista - Lisa Daniel

    • Sun Valley - Tonia Cleary-Morrow

    • Outlook - Chantile Hutchinson

    If the Help Desk line goes to voice mail be sure to leave a detailed message including your name, building, and room number. All voice mails left at this number will automatically create a trouble ticket.