Your IT and Information Systems teams would like to welcome you all back and wish you the best in the coming year.
We are here to help!
From time to time everyone needs a bit of technical support. Our goal is to provide timely, accurate, and friendly support to all district employees.
You have two ways to get the help you need:
1 Fill out a helpdesk ticket. The helpdesk has a bit of different look and feel than you’re used to but it’s the same product we’ve used for years.
The helpdesk can be found at: https://helpdesk.sunnysideschools.org/helpdesk/If you fill out a helpdesk ticket, please help us help you by doing the following:
- Including your IP address (which can be easily found to the left of the clock on your menu bar)
- Adding a description of the problem
- Leaving your laptop powered on. We can often help quickly via remote session.
2 Call extension from 8411. This is the primary support line for instructional and operational technology, such as issues with your laptop, printing or phone and for our student data service (PowerSchool). One of our technicians will answer your call and either help you or route your call to the correct place. In the event you get voicemail, please leave a message and a helpdesk ticket will be made for you.
A Friendly reminder
13” MacBook Air
Here in Sunnyside all teachers are furnished with laptops. The current model for teachers is a 13” MacBook Air. It's important that everyone do their best to keep their laptops in proper working order. To help you all with this, we’ve prepared a document that details the proper care of your laptop.
The document can be found here: https://goo.gl/jdcR5t
Are you new to Sunnyside?
If this is your first year teaching in Sunnyside, we’ve prepared some tips and tricks that will help you get started. https://goo.gl/PjAvYK